Privacy Policy

Who we are

Our website address is: http://www.femur.co.za.

We are a rock band from Cape Town.

You may contact us from our website contact form

What personal data we collect and why we collect it

The information we collect will relate directly to the services we offer on this website and is done so for the purpose of fulfilling requirement to which the information was offered in the first place. For example, if you purchase a song we may collect you contact information or email address. If you register on the website we will collect your email address and name and surname.

We do not handle any sensitive information like credit card information. This will be processed by third party like a secure payment gateway over an encrypted SSL/TLS connection.

We will not sell or distribute your personal information without your explicit consent.

We do track your behaviour on our website, for example, which pages you find most interesting and how often you may check back. This will help us to improve your experience on this website. We do not sell or share your browsing behaviour.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. If you upload images to this website, you do so at your own risk.

Contact forms

We have at least one contact form on this website. The data it collects is required for the interaction. We do not distribute this information outside of our organisation, and it is used explicitely for its intended purpose.

Newsletters

We do request newsletter subscription on our website via registration, checkout and other forms. We aim not to send out newsletters often, but will occasionally do so. You may manage your newsletter subscription on our website here. 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We track your browsing behaviour during your visit to our website. We want to find out what you find interesting on our website. We do not sell or share this information with anyone. No personal information is collected while you surf our site, except for your IP address (an that which you give to us directly)

Who we share your data with

No one.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username).

Website administrators can also see and edit that information.

If you place an order on our website we retain the following order information:

  • Pending Orders (Orders that are placed, but where payment was not completed) – 4 Weeks
  • Failed Orders (Orders that are placed, but where payment failed) – 14 Days
  • Cancelled Orders (Orders that are placed, but are cancelled by the customer or the administrator of this website) – 14 Days
  • Refunded Orders (Orders that were placed, paid for and then refunded) – 5 Years (Digital orders are not eligible for refunds)
  • Completed Orders (Orders that were successfully delivered) – 5 Years

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You can contact us on our contact form should you wish to do so.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If your profile on this website is inactive, it will automatically be deleted after a period of 2 years. You name and email may still be in a newsletter list that you have signed up for.

Additional information

How we protect your data

Your data is hosted in a database on a shared server with our host Afrihost. Afrihost has undertaken security measures to ensure that their servers are as secure as possible. Unfortunately shared server environments do carry their own share of risk, due to the servers hosting many different clients.

We use SSL/TLS (https://) encryption on this website which encrypts the information you send to the website.

We also use a website firewall to protect our website against brute force and other complex hacking attacks.

Although we try to pretect your data to the best of our ability and available resources, we unfortunately cannot guarantee the complete security of your information.

What third parties we receive data from

We may receive data from our Instagram profile.

What automated decision making and/or profiling we do with user data

None (that we are aware of).

Industry regulatory disclosure requirements

None (that we are aware of).